Built in Indonesia, for businesses in Indonesia.

PT Indomus Trading Solutions is registered as an Indonesian PT PMA, with operations in Semarang and a team working directly with businesses across the archipelago. Arcana AI grew out of one observation we kept seeing: owners were losing customers not because their products were worse, but because their replies were slower.

A WhatsApp at 11pm that gets answered at 9am is a customer who has already moved on. An Instagram DM sent on a staff day off is a lead that never comes back. We saw the same pattern, business after business, and started building a system to handle it automatically — in the customer's own language.

An Indonesian front-desk hire fielding customer messages costs Rp 4.5–7.5 million a month and works eight hours a day, five or six days a week, minus leave and minus sick days. A small or mid-sized business cannot hire three of them to cover 24 hours — the maths does not work.

We built Arcana to change the maths. An AI staff member that costs less than one admin, works twenty-four hours, replies in under fifteen seconds, and never takes leave. Not an intrusive chatbot — a staff member that actually knows your prices, policies, and products.

Every AI configuration we deploy goes through Indonesian quality control — tested against real scenarios, by native speakers of both languages, before it ever touches a paying business. Every business gets its own AI — trained on that business's services, pricing, policies, and tone of voice.

Three principles we hold to:

First, there is a human at the end of every WhatsApp thread. When you message Arcana, you reach the founder of this company, not a ticket in a queue. For critical issues, we respond inside 30 minutes during business hours.

Second, pricing is shown openly. There is no "contact us for pricing" on this site. The setup fee and monthly fee are listed clearly for every tier. Add-ons too.

Third, Indonesian accountability. As an Indonesian PT PMA, we are subject to UU PDP. Your customer data stays in the same jurisdiction as your business. There is no third-party provider holding data in an ambiguous jurisdiction.

Our roadmap is focused on three things: more natural voice conversations on the Dominion tier, deeper integration with POS and accounting systems, and internal agents your staff can ping for the daily operational questions that eat their time.

What we will not do: sell customer data, add hidden fees, or force your business to use our platform as the single source of truth. Your calendar stays yours. Your CRM stays yours. Every piece of content we produce stays yours. Arcana runs on top of it — not underneath it.