Your clinic runs 24 hours. Your front desk doesn't have to.

A standard setup takes 5–10 business days. Day one: we map your services, pricing, opening hours, and clinic FAQs. The following days: WhatsApp Business, Google Calendar, and CRM integrations. Before going live, we run end-to-end multilingual testing in a closed environment, then switch traffic over to real patients.

Many — and detection is automatic. Arcana AI reads the language of every incoming message and replies in that same language. For Indonesian clinics this most often means Bahasa Indonesia, English, Mandarin, and Korean — but the system handles dozens more, including Japanese and Russian (especially relevant for Bali tourist clinics). A patient who writes in Bahasa gets a reply in Bahasa. A patient who writes in Korean gets a reply in Korean. No language to pick at the start, no setup, and nothing for your staff to switch manually.

If the AI isn't sure, it doesn't guess. The message is handed to your team with a short summary of the conversation. You set the confidence threshold — higher means the AI escalates more often, lower means it answers more on its own. Every escalation becomes training data: the AI learns the answer you give and uses it next time.

Yes. Direct integration with Google Calendar (two-way availability and booking) and any common CRM that accepts webhooks or exposes a public API. For non-standard setups, we map the integration on day one. If your CRM is unusual, message us on WhatsApp first and we'll give you a straight answer on whether it's workable before you subscribe.

Patient data is encrypted in transit (TLS) and at rest. We operate as an Indonesian PT PMA and are subject to UU PDP (Indonesia's Personal Data Protection Law). Only your clinic accesses your data — there's no cross-client data sharing. When you end a subscription, your patient data is exported back to you and deleted from our systems within 30 days.

You message us on WhatsApp — the same number you used to subscribe. No tickets, no support chatbot, no queue. For critical issues (AI not responding at all), we respond within 30 minutes during business hours and within 2 hours outside them. For general questions, within the same business hours as your clinic.

Yes, any time. Every conversation stays inside your own WhatsApp or Instagram account — your team sees everything in real time and can step in by simply sending a message. When a staff member replies, the AI automatically stands down on that thread and stays quiet until you tell it to resume. No race conditions, no double-replies.

Send a WhatsApp message. No forms, no retention call, no hidden notice period. Subscriptions are month-to-month — you cancel, we stop billing on the next cycle. Your patient data is exported back to you and deleted from our systems within 30 days.