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Arcana AI
How it works

From the first message, to a record in your system.

The same three steps for every business. Set up once, runs continuously.

Hands holding a phone with the screen open, in a warm setting
01 Customers reach out

The first message arrives on the channels you already use.

Customers don't have to learn a new system. They send a WhatsApp, an Instagram DM, or call — exactly the way they already do. The AI staff doesn't replace your channels; it runs inside them.

  • WhatsApp Business — the primary channel for most businesses in Indonesia
  • Instagram DM, TikTok, Facebook Messenger, Telegram (Omnipresence and up)
  • Direct calls to your business number (Dominion)
Detail of a workspace in soft natural light
02 The AI staff replies

The reply goes back in seconds. In the customer's language.

The AI reads the message, checks your business context, and replies. In the language the customer opens the conversation with, held for the whole thread. In your business voice — formal, warm, or whatever you set during onboarding.

  • Booking, orders, and invoicing from inside the conversation — no app-switching
  • Pricing, hours, availability, policies — all answered
  • Escalation to staff when the AI isn't sure
Desk with calendar and computer
03 You see everything

Every conversation logged. Every order synced.

No new screens for your team. Bookings appear in the calendar you already use. New contacts appear in your CRM. When a staff member takes over a thread, the AI stands down on that thread until you say to resume.

  • Two-way Google Calendar sync
  • Contact + conversation summary into your CRM
  • Staff can take over any time — the AI stands down on that thread automatically
Integrations

Runs on top of the systems you already use.

No new platform to learn. The AI staff plugs into the tools already in your business.

WhatsApp Business

Official Meta API. Profile, catalog, and conversation history all stay inside your business account.

Instagram DM

Available on Omnipresence and Dominion tiers. Works with a standard Instagram business account.

Facebook Messenger

For businesses with an active Facebook Page. Booking and FAQs straight from the Page inbox.

TikTok & Telegram

Additional channels for businesses with international clientele or a younger audience.

Google Calendar

Real-time two-way sync. Available slots, new bookings, cancellations, and reschedules.

Your CRM

Integration via webhook or public API for common CRMs. Non-standard setups mapped on day one.

Not sure if your CRM is compatible? Send a WhatsApp with your CRM name and we'll give you a straight answer before you subscribe.

Try it

Try it for yourself, right now.

Talk to our AI on WhatsApp — the same number your customers would use. Ask it anything.

Talk to our AI now

A real conversation. No forms. No credit card.