Terms of Service

Arcana AI provides AI-based staff automation for businesses in any industry, including automatic message replies, booking, calendar sync, follow-ups, invoice issuance, and CRM integration, according to the tier selected by the client business.

Every tier is a one-time setup fee plus a monthly subscription. The setup fee is paid once at the start. The monthly subscription is billed in advance for the upcoming cycle, starting from the activation date.

• Minimum subscription of six months on every tier, counted from the activation date.
• Pay 12 months upfront: two months of the monthly fee are free. For Omnipresence and Dominion, the setup fee is waived in full.
• A 15% multi-location discount applies automatically to the monthly fee of the second and every subsequent branch.
• All prices are exclusive of VAT unless stated otherwise.

After the six-month minimum has elapsed, either party may end the subscription with 30 days' written notice by WhatsApp or email — no penalty, no retention call. For 12-month upfront payments, there is no refund on unused months, but the service remains available until the end of the paid period.

Every piece of content Arcana produces for the client business — website copy, social posts, phone scripts, campaign material, conversational flows — belongs to the client business in full, now and after the subscription ends. The client may copy, modify, or re-use that content without restriction.

AI configurations, prompts, and business policies remain the property of the client business. The underlying codebase, models, and infrastructure remain the property of Arcana.

The client business is responsible for:

• Providing accurate information about its services, pricing, opening hours, and policies.
• Maintaining the security of access to its WhatsApp Business account and other connected channels.
• Ensuring compliance with applicable laws relating to customer marketing and communication.
• Providing reasonable supervision of AI replies, especially during the initial setup period.

Arcana commits to:

• Running the service with a target uptime of 99.5%, except for pre-notified scheduled maintenance.
• Responding to critical incidents within 30 minutes during business hours and within 2 hours outside business hours.
• Maintaining data security as described in the Privacy Policy.
• Providing at least 30 days notice before any material price change.

The service is provided on an "as-is" basis. While we work hard for accuracy, the AI may make mistakes. The client business is responsible for reviewing AI replies during setup and maintaining reasonable supervision afterward. Arcana is not liable for medical, legal, or financial decisions made on the basis of AI conversations; the AI must not be used to give medical, legal, or financial advice.

After 30 days' notice (and once the minimum period has elapsed), the subscription ends on the agreed date. After termination, business data is exported and deleted in accordance with the Privacy Policy. Every piece of content Arcana produced for the client business remains owned by the client business.

These terms are governed by the laws of the Republic of Indonesia. Disputes are resolved through the District Court of Semarang.