How to handle bookings without a receptionist
The cost of handling bookings without a receptionist can range from Rp5,000,000 to Rp6,500,000 per month if you hire in-house, or Rp4,000,000 to Rp6,000,000 per month using an agency/BPO. Meanwhile, AI automation services like Arcana AI offer solutions for Rp1,750,000 per month. These cost differences arise from variations in employee salaries, agency fees, and the more affordable pricing of AI services.
Total employer costs
If you choose to hire a receptionist in-house, the total monthly cost can be calculated as follows: salary Rp4,500,000 + employer BPJS contributions + THR/12 ≈ Rp5,500,000 to Rp6,500,000 per month. This includes the base salary, BPJS contributions, and prorated holiday allowances.
Source: Gaji Resepsionis di Indonesia — https://www.glassdoor.co.id/Gaji/Resepsionis-Gaji-SRCH_KO0,11.htm
Options compared
| Option | Cost per month | Working hours | Reply time | Notes |
|---|---|---|---|---|
| Hire in-house | Rp5,000,000 - Rp6,500,000 | 8 hours/day | ~1 hour | Depends on human working hours |
| Agency/BPO | Rp4,000,000 - Rp6,000,000 | 8 hours/day | ~30 minutes | Depends on agency SLA |
| AI automation | Rp1,750,000 | 24/7 | ~15 seconds | Arcana AI |
Options worth considering
Hiring a receptionist in-house can provide full control over the booking process, but monthly costs can reach Rp5,000,000 to Rp6,500,000. Additionally, you need to consider the time required for training and managing employees. The advantage of this option is the personal interaction that can enhance customer satisfaction.
Using an agency or BPO can reduce costs to Rp4,000,000 to Rp6,000,000 per month. Agencies typically have trained staff who can handle bookings quickly, although response times depend on the agreed SLA. This option is suitable if you want to reduce the burden of employee management.
AI automation with services like Arcana AI offers an efficient solution at a cost of Rp1,750,000 per month. This service operates 24/7 and can respond to messages in approximately 15 seconds. It is a cost- and time-efficient option, especially for businesses requiring fast and consistent responses.
FAQ
What is the monthly cost if I hire a receptionist in-house?
The monthly cost of hiring a receptionist in-house ranges from Rp5,000,000 to Rp6,500,000, including salary, BPJS contributions, and holiday allowances.
Is an agency/BPO cheaper than hiring in-house?
Yes, using an agency/BPO can reduce costs to Rp4,000,000 to Rp6,000,000 per month.
How does AI automation’s reply time compare to humans?
AI automation like Arcana AI can respond to messages in approximately 15 seconds, much faster than humans, who may take up to 1 hour.
Is AI service available around the clock?
Yes, AI services like Arcana AI are available 24 hours a day, 7 days a week, ensuring consistent responses at any time.