What is the receptionist salary in Jakarta in 2026?
The salary of a receptionist in Jakarta in 2026 ranges from Rp4,000,000 to Rp5,000,000 per month, with an average of Rp4,453,268. Meanwhile, the Provincial Minimum Wage (UMP) for DKI Jakarta in 2026 is set at Rp5,729,876. The average receptionist salary is lower than the UMP, indicating that many receptionists may receive wages below the minimum standard if UMP regulations are not followed. This discrepancy may be due to variations in work experience, company size, and the industry in which the receptionist is employed.
Source: Gaji Resepsionis di Jakarta — https://id.indeed.com/career/resepsionis/salaries/Jakarta?campaignid=serp-more&fromjk=05d82db39c56133f
Source: Gaji Resepsionis di Indonesia — https://bebee.com/id/salaries/resepsionis
Source: UMP DKI Jakarta Naik 6,17% Jadi Rp5,7 Juta di 2026 — https://economy.okezone.com/read/2025/12/24/320/3191662/ump-dki-jakarta-naik-6-17-jadi-rp5-7-juta-di-2026
Options compared
| Option | Cost per month | Working hours | Reply time | Notes |
|---|---|---|---|---|
| Hire in-house | Rp4,000,000 - Rp5,000,000 + employer BPJS contributions + THR/12 | 40 hours/week | ~1-2 minutes | Salary below UMP, depending on experience and industry. |
| Agency/BPO | Rp5,500,000 - Rp7,000,000 | 40 hours/week | ~1-2 minutes | Higher cost, includes management and training. |
| AI automation | Rp1,750,000 | 24/7 | ~15 seconds | Arcana AI offers automated messaging services with separate setup costs. |
Options worth considering
Hiring a receptionist in-house can be a more economical choice if you are looking for full control over your employees. However, it is important to note that the total employer cost includes salary, employer BPJS contributions, and THR. While the average receptionist salary is lower than the UMP, you must ensure compliance with labor regulations.
Using an agency or BPO provides the advantage of management and training included in the cost. Although the monthly cost is higher, you can save time and resources in the recruitment and training process. Agencies can also provide more experienced and work-ready personnel.
AI automation, such as the service offered by Arcana AI, can be a cost-effective solution with a monthly fee of Rp1,750,000. This service enables 24/7 communication and quick response times of about 15 seconds, making it suitable for businesses that require highly responsive customer service without the limitations of human working hours. However, setup costs should be factored into the initial budget.
FAQ
What is the average salary of a receptionist in Jakarta in 2026?
The average salary of a receptionist in Jakarta in 2026 is Rp4,453,268 per month.
Is the receptionist salary in Jakarta lower than the UMP?
Yes, the average receptionist salary is lower than the DKI Jakarta UMP for 2026, which is set at Rp5,729,876.
What is the monthly cost of using AI automation from Arcana AI?
The monthly cost of AI automation from Arcana AI is Rp1,750,000, with 24/7 service and a reply time of about 15 seconds.
What are the benefits of using an agency/BPO for receptionists?
Agencies/BPOs offer management and training included in the cost, although the cost is higher compared to hiring in-house.