What are the costs and benefits of using AI automation for your business?
The cost of Arcana AI’s WhatsApp AI receptionist service is Rp1,750,000 per month, while the cost of using WhatsApp Business API through other business solution providers like Siagga ranges from Rp1,500,000 to Rp3,000,000 per month. Arcana AI offers the Ascend package with a one-time setup fee of Rp5,000,000 and a monthly subscription fee of Rp1,750,000. Meanwhile, Siagga provides packages priced at Rp1,500,000 for the Starter package and Rp3,000,000 for the Business package, which include the WhatsApp Business API and other additional services. These price differences are due to variations in the services included in the packages, such as omnichannel integration and full support.
Source: Resepionis AI WhatsApp — layanan & harga — Arcana AI — https://indomustrading.com/id/services/ Source: Berapa Biaya WhatsApp AI CRM di Indonesia? Breakdown Harga Transparan (2026) — https://www.siagga.com/blog/biaya-whatsapp-ai-crm-indonesia/
Options compared
| Option | Cost per month | Working hours | Reply time | Notes |
|---|---|---|---|---|
| Hire in-house | Rp3,000,000-5,000,000 | 8 hours/day | ~1 hour | Cost includes salary and benefits |
| Agency/BPO | Rp2,000,000-4,000,000 | 24/7 | ~30 minutes | Cost depends on services and volume |
| AI automation | Rp1,750,000 | 24/7 | ~15 seconds | Arcana AI |
Options worth considering
Hiring an in-house receptionist can be a good option if you want full control over customer interactions. The monthly cost ranges from Rp3,000,000 to Rp5,000,000, depending on the salary and benefits provided. However, reply times may be slower, around one hour, depending on the employee’s working hours.
Using an agency or BPO service can be a more flexible and efficient solution. With monthly costs between Rp2,000,000 and Rp4,000,000, you get 24/7 service with reply times of about 30 minutes. These costs vary based on additional services included and the volume of work.
AI automation with Arcana AI offers a highly efficient solution at a cost of Rp1,750,000 per month. This service is available 24/7 with reply times of about 15 seconds. Although there is a one-time setup fee of Rp5,000,000, this service provides fast and reliable responses for your business communication needs.
FAQ
What is the monthly cost of using Arcana AI?
The monthly cost of using Arcana AI is Rp1,750,000.
What are the advantages of using AI automation compared to hiring in-house?
AI automation like Arcana AI provides 24/7 service with reply times of about 15 seconds, which is faster compared to hiring in-house staff who typically have limited working hours and slower reply times.
Are there additional costs for using WhatsApp Business API?
Yes, Meta charges a fee per conversation for WhatsApp Business API, with rates ranging from Rp55 to Rp460 per conversation, depending on the category and volume.
Is there a setup fee for using Arcana AI?
Yes, there is a one-time setup fee of Rp5,000,000 for using Arcana AI services.